What’s so bad about WhatsApp for your business?
Here are the details:
WhatsApp is not GDPR compliant. Because anyone (think customers, suppliers) can be added to a group without their consent, that is a breach of privacy. GDPR states that people need to give their consent before starting communication.
The end-to-end encryption makes you feel safe, but it shouldn’t. Yes, messages sent over the app are encrypted, but chat backups and exported chats are not. People can download their chat history, save it as a doc and send it to a friend, or more nefarious, sell it. There goes your encryption safety net.
There is no central database of WhatsApp chats within your business or organization. Without that, information about your business is up for grabs. You have no idea who’s talking to who, and when. And c’mon, we all know that there’s the chat, and then the chat about the chat — that’s not good for anyone.
Once it’s out there, you can’t take it back. In WhatsApp, once a document, picture, or message is shared, it is on the recipient’s device indefinitely. There is no way to later restrict access if the person leaves the business or organization.
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