Whether you’re calling customer service, buying a new food processor, or planting grass seed, your timing matters. Here’s a cheat list of the best times to do almost anything.
1800-Customer Service
CREDIT CARDS: The best time to get a native English-speaking customer service agent at your credit card company is mid-morning mid-afternoon or around 10 p.m. Eastern Standard Time according to former American Express employee Steven Schwartzberg ofMemphis Tennessee.
Why’s that? At 9 a.m. people are just getting to their desks and making all their calls. People also save this type of call for their lunch break plus anyone whose card was declined when they went shopping is calling to complain. You want to slip in between the two groups.
“If you call on your way home from work at 5 or 6 p.m. chances are you’ll get routed internationally — that’s when call volume is high the workday here is ending and it’s morning inIndia ” Mr. Schwartzberg explains. “But around 10 p.m. you’re more likely to get a customer service agent in the Mountain or Pacific time zones.”
One caveat — if you’re requesting a refund or need something more complicated than basic service calling at the beginning of the day gives you two advantages: People are in better moods early in their shifts and you’re more likely to find
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