Channel It  

I was on the phone with our medical clinic, trying to get a prescription that my child needed ASAP. Socialized medical care has its benefits; efficiency isn’t one of them.

Finally, after ten rounds of being put on hold and then conveniently disconnected — I calmly asked the receptionist to speak with Dr. Shapiro.

“Dr. Shapiro is already leaving for the day,” came her curt reply.

“But I’ve been trying to reach him all morning and no one answered.”