"You’re going to go bankrupt one day because you don’t know how to treat your customers"
“You’re never going to be successful!” the woman screamed, her fists clenched. She was standing at the cash register of D-RAMA with two crumpled dresses tumbled on the desk in
front of her. She’d bought the dresses three months before, on final sale, and now wanted to return them.
“I’m so sorry,” I told her and pointed to the note on the receipt. “The items were on final sale so we can’t take them back.”
She didn’t like the answer.
“You’re a young schnook trying to run a business.” Her face was red and her voice rising. “You think you know what you’re doing? You don’t! Not at all! You’re going to go bankrupt one day because you don’t know how to treat your customers.”
She took a deep breath.
I took one too and repeated, “I’m so sorry you’re not satisfied with your purchase. You bought them on final sale and our store policy is no returns.”
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