The Metrics Mindset: Part 2

In the world of work, especially mission-driven work, we often mistake momentum for progress. A great vibe, a crowded event, a passionate discussion…. It all feels like movement. But as every seasoned manager learns, not all motion is forward. Compliments don’t close deals. Enthusiasm doesn’t ensure results. That’s why you need metrics

HE wasn’t the highest earner. He didn’t manage anyone. And when the efficiency experts handed the CEO a list of recommended layoffs, his name was at the top.

The CEO took one look and shook his head. “You don’t understand,” he told them. “He’s the one who makes people feel welcome. He has a smile and a good word for everyone. When he’s not here, the atmosphere is heavy.”

Rav Avigdor Miller shared this story one Elul, drawing out the deeper truth: Sometimes, the most valuable people are the ones whose worth doesn’t show up on a chart. From the outside, this employee looked expendable. But from the inside, he was the glue that held the staff together.

“Be that person,” Rav Miller urged his listeners. “Even if you aren’t the tzaddik or the talmid chacham, be the one who lights up Hashem’s world, and that will help you on Rosh Hashanah.”