To my surprise, the customer service agent merely said, “Oh, we don’t recommend that”
A few years ago, I was teaching a class on Abnormal Child Psychology to a group of women matriculating for a degree. One evening, they came into class and asked for five minutes of class time to complete an assignment for a different Psych class. Once I agreed, one of the women turned her phone on speaker and dialed the Apple store.
A customer service agent answered, and my student told her that she was having a problem with her device, while mispronouncing its name. I whispered the correct pronunciation, but to my surprise, the Apple agent asked my student what the problem was, while repeating the mispronunciation. I wondered if I had been the one saying the word wrong all along.
The woman then went on to tell the agent that she had downloaded an app onto her tablet to help her monitor sodium content. After making a soup for dinner, she’d put her tablet in the pot to check its sodium levels, but the screen had become foggy and wasn’t working anymore.
I listened in disbelief, thinking to myself that this was sounding more and more like abnormal psychology!
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