Cool, Connected,Hatzolah volunteers are the pride of the frum community, ready any hour of the day to drop what need be to assist in a medical emergency. Yet behind the dedicated medics, there are a slew of volunteers who play a quieter, but no less vital role. They are the voices on the phone, calming nerves, collecting information, and sending help at a moment’s notice. Meet the Hatzolah dispatchers.
When Sari K. heard the phone ring she picked it up and answered as usual. “Hello. This is Hatzolah. Where are you located?”
The boy on the other end of the line gave her his address — and complained that he was vomiting. Then the line went dead.
Sari immediately dispatched the emergency medical responders to the address he’d provided then tried calling back but there was no answer. Minutes later she got a call from the EMTs: They couldn’t find the address.
“We didn’t know what to do” Sari relates “and were wondering whether to give up. After all it didn’t sound very serious. But we said ‘Something here sounds funny.’ Why is a kid calling Hatzolah just because he’s throwing up?”
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