KIDS Issue 1021 · July 24, 2024

Delivering the Difficult

These professionals share the news no one wants to hear. Their tips and techniques for navigating tough conversations

Delivering the Difficult
“Your application has been rejected…”
“The diagnosis isn’t good…”
“The boy said ‘no’…”

 

Doctor / Patient

DR.Thomas (Tovia) Berk was working as a neurologist at New York University hospital when Mimi, a young newlywed, came into the office with her husband, complaining about neck pain.

“It’s probably nothing serious,” Mimi explained. “I have an old neck injury from when I was in an accident as a teenager. Now I’m a preschool teacher and I bend down a lot to help the kids — that’s probably what’s been making it worse lately.”

Her husband concurred. “We just want to be sure that everything’s all right.”

Dr. Berk looked over her old charts and did a thorough exam. “Well, everything looks good,” he said. “But as long as you’re here, let’s do an MRI to see how your old neck injury looks.”

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