WELLBEING → A BETTER YOU Issue 1068 · July 2, 2025

First Port of Call

Here’s where to go in an urgent medical situation

First Port of Call
First Port of Call
Here’s where to go in an urgent medical situation

Dr. Jennie Berkovich

One of my least favorite places in the world is an ER waiting room. The good news is that often you can avoid it.

Urgent cares are similarly overused. So what’s a parent dealing with trauma, injury, or a broken bone to do? How do you know where to go and why?

Your child’s pediatrician or PCP should be your go-to for most health concerns. They know your child’s history, what’s typical for them, and how to guide you through both everyday illnesses and more complex issues. For most mild to moderate symptoms — like fevers, coughs, rashes, ear pain, or minor injuries — your pediatrician is the best first stop.

But here’s where things can get a little nuanced: Not all pediatric offices offer the same level of access. Some practices have nurses manning 24/7 advice lines or on-call doctors who can help you decide what’s urgent and what can wait. Others may have more limited after-hours options. If your practice does offer round-the-clock advice, don’t hesitate to use it. Sometimes, a quick call can save you a trip or help you get the right care faster.

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