I have to be extra careful to think with my head and not with my heart. It can be hard not to let emotion take over. It’s almost easier not to know my patients.
As told to Shoshana Gross
“Hi, are you new?” The question was friendly, coming from a tall woman with emphatically auburn hair and bright green eyes.
“Yes. I’m Ayala Rubin.”
“Nora Connor, one of the X-ray techs. Welcome to the ER!” She smiled, as if delighted to see me.
Her warmth enveloped me, carrying me through the day.
I soon realized that many of my colleagues felt the same way about Nora. She’s perpetually cheerful and unruffled, which is why when she approaches with a worried frown etched on her forehead, I stare at her.
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