Which type of automation is the best fit for your needs?
By Liora Waxman with Esther Kurtz
“I can’t find anything that does exactly what I need it to,” Ari said. He sounded exasperated. Ari is the manager of a large nonprofit organization that offers guidance and testing for children presenting with learning disabilities and developmental delays. “I want one software program for the whole process, not bits and pieces here and there. I’ve researched everything, and nada, total dead end.”
“Tell me about your process,” I asked Ari. “How does it start? Where do people reach out to you from? What happens after that?”
Ari started ticking off his fingers.
“Parents, schools, social workers, and chesed organizations all reach out to us. The process is different in each case, depending on the situation and who made the initial referral.”
I nodded. “Wow, that’s complicated.”
“That’s just the beginning.” His tone was weary. “Often, people reach out to us about children whose difficulties stem from emotional or behavioral issues. That’s beyond our scope, so we need a method to screen people and refer them to the appropriate agencies.”
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