Now her frustration made perfect sense. I let her continue her rant— I figured she had to get it out of her system
“Listen to me,” she said, striding right up to me. She started talking without even introducing herself. “I see you create and set up software, and I was just wondering, do you also set up software for your clients that will cost them tens of thousands of dollars down the line?”
Whoa. I couldn’t miss the harsh sarcasm when she said “also,” and the bitterness in her voice. I took a deep breath before responding. “It sounds like you’ve had a bad experience.”
“Bad!” Her voice escalated, “Yes, you could call it bad!” She paused. “Honestly, the experience itself wasn’t bad at all. I hired someone, he set up great software for me, I paid him, and now we have a working system. It’s what came after that.”
I waited for her to continue.
“Huge monthly fees.”
Oh. I winced. Now her frustration made perfect sense. I let her continue her rant — I figured she had to get it out of her system.
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