Don’t respond to an attack with a counterattack
W e’re naturally talented at all the techniques that break down block and derail communication. This is because we’re too emotional to follow the orderly rules of good communication.
Logical left-brained communication follows a natural order: raise an issue discuss it resolve it. But when emotion floods a conversation the rules of good communication fly out the window. If one or both parties in a conversation have strong feelings “good communication” isn’t likely to happen.
Personal Threat
Nothing alerts the emotional centers of the brain quite like a sense of personal threat. When Person A makes a complaint to Person B it may be experienced as an attack. In such a case the victim of the attack feels he must shut down the threatening communication. One effective strategy for this is called the “switcheroo” which stops the attack with a bold counterattack. Here’s how it works:
Person A makes a complaint to Person B.
